An Apogee Document Assessment will identify all devices that print or produce some form of document output, their location and setup, the volume and cost of documents produced by these devices, critical documents and how they are produced within your organisation and your key user experience and areas for improvement.
The accuracy of information gathered during a Document Assessment is critical as it will form the basis of any future investment decision you make.
Apogee will create the ultimate solution for your business combining the results of the assessment with our extensive range of professional services which include Document Scanning and Data Capture, Cloud Services, Data Personalisation and Mobile Print among others.
All our services are designed to reduce your footprint and improve the efficiency of your organisation. Our expert team will select only the right services that are relevant to your business needs and create a tailored solution for your organisation.
Managed Services are an increasingly popular way of achieving this and by outsourcing your print, copy and scan requirements to Apogee, you can save your staff and management time, maximise cost savings and add value to your business with the optimal technology and support from a single, fully accountable supplier.
We partner major leasing and finance companies and independent leasing brokers to ensure we can always meet your individual finance requirements.
We go the extra mile to ensure you can continue running your business effectively with minimal interruption as your new Managed Service is implemented. All devices are configured to your specific network requirements prior to delivery and installation.
This means that when your devices arrive, you will able to start using them straight away. As part of Apogee’s commitment to the environment, we recycle all packaging material onsite before sending the machines out.
Apogee provide personalised training for your users to ensure they are able to fully benefit from the new infrastructure. Our Client Trainers work closely with you to ensure you get all the training required to benefit from your new workflows and processes. We have a client care team who are dedicated to supporting clients throughout their contract term.
Clients also have exclusive access to Apogee’s Client Support portal where training videos are tailored to user’s specific needs.
Our Remote Care team monitor all your devices live on a real-time basis, resolving potential faults before they occur, and dispatching engineers before you even call to request one. We also manage supplies pro-actively, so replacement consumables arrive before you run out.
Remote Management is a term which is frequently misused by equipment service providers, to describe a service or support offering they can provide to their customers. Unfortunately for many customers, this rarely delivers to their expectations.
Nationally we deliver an average response time of well under four hours, and often achieve significantly quicker times in city centres such as London. However, it is the consistent achievement of Service Legal Agreements (SLAs), the maximised device uptime, and the industry-leading first time fix rate we deliver that are of most interest to our clients.
Over 90% of the time our engineers resolved a client fault on their first visit to their site, getting them back up and running without delay.
We have established standards in how our Account Managers manage our clients and their needs. Through regular reviews our Account Managers help our clients to understand and respond to usage and cost patterns within their print fleet.
Our Account Managers will also keep clients up to date with industry developments and the latest technological advancements that could enhance their document and print strategy.
Our hallmark is our ability to deliver high-priority jobs, to demanding specifications, while consistently meeting quality and delivery deadlines.
All jobs are displayed in real-time on screens throughout our facilities to monitor, manage and assess work flow, and we hold in excess of £250,000 of parts and consumables to maintain device up-time.