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Scottish Fire and Rescue Service
"Unified print experience across all regions, reducing output and costs by over 58%".
Scottish Fire and Rescue Service (SFRS) are the largest fire and rescue service in the UK and fourth largest in the world, operating 356 fire stations.
The organisation is committed to ensuring the safety and well-being of the people of Scotland, working on the frontline assisting to incidents and focusing on the prevention of emergencies by spreading the message of fire safety.
The SFRS have eight regional fire services that had been managed separately until 2013 when they were unified into one single force.
There were 780 devices in total, including 179 different models from 13 separate manufacturers distributed across various locations and with no managed print service (MPS) in place.
The varying collection of devices were costly and there was a lack of consistency across the service. The dispersed devices made usability difficult for staff to switch from each device.
Following a consultation with key personnel, Apogee’s Professional Services (PS) experts began auditing the existing print environment and examining the locations and devices for potential ways to improve their MPS.
Apogee also recommended transferring SFRS from a fleet of mixed brands and models to an integrated, unified and reliable infrastructure consisting of 492 new HP devices.
The solution included the deployment of 70 devices to offshore locations. For these devices, Apogee's project management team travelled to each location by either ferry or plane to ensure a fully comprehensive installation service. Those devices in the furthest remote locations were preconfigured prior to delivery so they could effectively ‘plug-in and play’ by station staff.