"Our telephone system was unreliable, and we were paying a premium. Apogee took a sensible approach - looking at what we had and comparing it to what we needed..."
The Rowans Hospice is a local charity dedicated to improving the lives of people with cancer and other life shortening illnesses. Established since 1994, the hospice has helped more than 7,000 patients and families across Portsmouth and South East Hampshire.
The Rowans Hospice had an outdated telephone system, becoming increasingly unreliable, with high line rental and call charges. Reliability issues were impacting the hospice, and costs were excessive. Apogee was recommended to The Rowans Hospice by an IT contact in the NHS.
By performing a detailed assessment of the existing telecom equipment and systems at The Rowans Hospice, Apogee spotted a number of inefficiencies. This report focused on the number of lines, the mixture of analogue and digital, and the identification of any redundant lines. The hardware was also evaluated, and the findings cross referenced against what the hospice really needed.
Having identified a number of redundant telephone lines, and consolidated the remaining lines, they were then converted to SIP trunks. The Rowans Hospice now has a streamlined and up- to-date telephone system, and is now benefiting from the associated improvements in efficiency and reliability.
The Benefits
- Consolidated telephone lines
- Improved efficiency and reliability
- Cost savings on both line rental and call charges
- Upgraded, reliable print equipment
- Savings of 45% over previous supplier