Fujikura found that its telecom costs, particularly the costs for maintenance and support, were in need of review. Having been with a support company for over 15 years, Fujikura had started to notice increasing equipment support costs.
Fujikura needed to retake control of its telecom system costs, and improve future budget planning capabilities with more transparent supplier pricing.
Apogee started with a thorough review of the existing paperwork and equipment, finding that the contract in place was not providing best value for line rental, call charges of ongoing support.
Following an analysis of Fujikura’s telecom requirements, it became clear that the prevailing systems had limitations in terms of having the ability to meet Fujikura’s inbound and outbound needs and Apogee submitted a proposal that would allow future functional upgrades and enhancements.
Having selected Apogee, Fujikura is now benefitting from a variety of improvements, with additional services such as call logging and music on hold now available. Crucially, the company is now enjoying considerably lower hardware support costs.
In addition, Fujikura is now paying significantly less for an improved service than it was previously, reassured that costs are now visible and firmly under control.