Rationalised fleet and improved ways of working delivers significant cost savings and improved efficiency.
With over 60 hospitals and treatment centres across the country, BMI Healthcare had a disjointed print infrastructure, and needed to take control of the management of its print fleet.
Apogee created a bespoke solution for BMI, tailored to address the organisation’s specific requirements, based on the results of a detailed document assessment.
A team of specialist auditors were assigned across the BMI estate to capture details of all legacy details. During each site visit, the audit team were tasked with allocating bespoke new devices based upon working environment, staff locations, process and ultimately adhering to the project objectives agreed between BMI and Apogee.
It was clear from the outset that the user base within BMI had a set way of working with printers. In the majority of cases, users would have a printer within arm’s length of their desk/work station. The biggest challenge Apogee faced was changing the way users thought about printing and removing their dependency around having printers so close to their working position.
Attention was placed on implementing a solution that provided greater functionality around printing, copying and scanning, but at the same time introducing them to new ways of working that improved processes but reduced the need for so many print devices.
A tailored training programme was implemented to ensure all users were able to get the most from the new equipment. On-site training sessions were supported by unique training booklets that not only incorporated the Managed Service solution, but also merged existing BMI IT processes to ensure the solution was well received by BMI staff.
The greatest achievement from this project was not only the solution Apogee deployed but the project team’s complete understanding of the delicate environment that they were working within. The way the team respected patient confidentiality has to be applauded and was strengthened by their complete professionalism throughout.