In such unprecedented times, Apogee have taken a measured approach to the ongoing Coronavirus pandemic whilst minimising any disruption to the service our clients receive.
We have enhanced the functionality of our existing Client Portal so our clients can be self-sufficient whilst we manage our service teams to a remote working environment.
Ensuring your organisation has access to our Client Portal will enable your staff to login remotely, irrespective of their location, whilst our own remote workers can then respond more effectively and efficiently. This has been a critical part of our Business Continuity Plan as our service delivery is of paramount importance to us and of course our clients.
Our Client Portal is currently at the heart of all organisations that we work with due to the stress free element and ease it brings to their businesses. The Client Portal gives all registered users online access to their machines and full visibility over device information which is vital whilst working away from your MFD’s.
This is an extremely efficient process, especially for users in large offices or those that work across multiple locations and remotely as it saves valuable time and energy having to physically locate or walk to each device.
If a device were to have a fault or requires consumables/toner to be ordered and replaced, this can be achieved online using the client portal, at any given time and anywhere.
All calls logged or consumables ordered will be shown on the Apogee internal system, with all details entered into your personalised Client Portal.
As well as being able to use the portal at complete ease, it gives regular updates on the status of current work that is being completed so you will never be left in the dark when working remotely.
Whilst this is being arranged without any thought needed from your employees, they are now able to utilise their time more efficiently without the hassle of phoning or emailing in for any orders or quick fixes that may need doing.
Every single aspect of the Client Portal makes it an invaluable tool for businesses to utilise especially whilst practising remote working and this can be used to maximise the client experience at Apogee and enhance your business continuity.
If you haven’t yet done so, click here to sign up to the Client Portal which will enhance your business continuity whilst working remotely.