UK’s Leading Animal Welfare Organisation Chooses Apogee For Document Services

The Kennel Club are the UK’s largest organisation dedicated to protecting and promoting the health and welfare of all dogs. They are the first point of call on all dog matters and the biggest investor in canine health and welfare in the country. The Kennel Club registers around a quarter of a million pedigree dogs each year.

Apogee Corporation Managed Print Services Outsource Print UK Europe

First class service was a critical factor in The Kennel Club selecting Apogee as their document services provider. Apogee have a Managed Services Operation Centre (MSOC) to handle all our key operations under one roof and allowing total accountability of our client support services. Removing the necessity to outsource any services enables Apogee to deliver the ultimate client support operation.

Each month, Apogee’s MSOC team receives approximately:

  • 12,000 inbound calls with an average answer speed of just 5 seconds and makes 4000 outbound calls
  • 5000 emails and 300 website enquiries
  • 200 live chats with a 90% chat satisfaction

Environmental and security credentials were also paramount in the print technology that was proposed. Apogee are an ISO 9001, ISO 14001 and ISO 27001 accredited company, demonstrating the highest levels of management, environmental and security standards.

In order to meet The Kennel Club’s required infrastructure specifications and reduce costs while significantly increasing efficiency, Cirrato print management software was installed to provide Follow Print and secure print release. The new processes and workflows introduced enabled The Kennel Club to understand current and future print volumes and associated costs, gaining complete control of their printing capabilities and reducing the number of pages printed.

For a full testimonial and to download The Kennel Club case study, please click here.

Apogee’s market leading Managed Services optimise organisational performance by pro-actively monitoring technology and delivering preemptive service through both field and desk-side support.

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