Alongside the continued growth and expansion of Apogee the volume of calls into our Head Office has naturally increased. To ensure we continue to deliver the best possible service to all our clients we have been reviewing our phone system.
In response, we have invested in a new call system which goes live on Friday 18th January. The new system is a fully integrated Call Management Solution and has been developed with the client journey and experience in mind. We have built tailored routing and new menus that cater for all types of incoming calls and these will help us respond more quickly and effectively.
This is just one of the many process improvement initiatives we are putting in place to enhance the client experience.
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