Reducing consumable wastage to create a more sustainable future
25th November 2020
A quick guide to a Managed Print Service
22nd December 2020Guidance for maintaining your printers throughout the pandemic
- The printer toner, paper, stapler pins, etc were left in the places at which people had used them last.
- The temperature control of offices and places where the printers had been installed may have been turned off.
- The normal maintenance of the printer fleets was not available.
- Shake toner cartridges as described in the service documents before restart.
- Check the paper loaded in the trays and replace it if it does not meet environmental specifications (has absorbed moisture, has curling edges, etc.)
- Remove dust around the whole device.
- Wipe the glass on the flatbed with a clean cloth.
- Issue 1: Excessive paper curl, paper jams, dog-ear folding, smear (stains) and paper wrinkles Cause: High humidity on the remaining paper in the trays
- Issue 2: wavy paper jams
- Issue 3: Dusty paper jams
- Issue 4: Background image/ scattering toner / dark or light optical density
- Issue 5: Gray spots on the printout
Solution: Use a brand new paper
Cause: If humidity is high, the paper will absorb the water and become wavy
Solution: Use brand new paper
Cause: If dust accumulated on the paper, it can coat the rollers and lead to jams
Solution: Use brand new paper
Cause: These defective images may be caused by a low quantity of electric charge on the development units because of no usage of devices for long periods
Solution: Run the "Auto Tone Adjustment” in the Service mode before restarting the devices
Cause: This defective image also may be caused by a low quantity of electric charge on the development units because of no usage of devices for long periods
Solution: Allow the device to be in the office temperature for at least 4 hours to improve the print quality and print a few pages to cycle the printing processes
