All of Apogee’s key operations are based under one roof at the Maidstone headquarters, allowing total accountability for client support services and removing the necessity to outsource any service. Apogee’s MSOC teams have consistently delivered strong performance throughout the year. A few key statistics include:
The MSOC teams started the year on the front foot, achieving a 90% customer satisfaction rating during the first quarter based on over 500 customer ratings. In doing, they were recognised as a Customer Service Champion by Live Chat.
Throughout 2017, Apogee have continued to build organic growth and growth through several key acquisitions, causing the MSOC teams to develop with the organisation. MSOC is split into various teams, including: