Apogee have specialist teams that independently manage every aspect of client support; this ensures you are always provided with expert assistance throughout your journey with Apogee.
Our Professional Services team go the extra mile to give you the most efficient combination of print and document technology. This is supported by our dedicated pro-active care team who monitor all your devices on a real time basis, maximising your uptime. If an issue cannot be resolved online our ultra-responsive team of multi-vendor skilled service engineers will be on hand delivering industry leading response times.
Alongside the support of your devices, we recognise the importance of the end user so you really benefit from an Apogee Managed Service. We offer a wide range of training packages ensuring all our clients are comfortable using the devices we install, from smaller office printers to much larger production systems.
All our client support services are managed under one roof at our Managed Service Operations Centre in Maidstone giving us total accountability of any issues that arise. Removing the necessity of outsourcing any of our services allows us to deliver the ultimate client support operation.
The service we received was a revelation after our previous supplier. We know the service engineers personally and getting hold of them is easy. They always call when they are on their way, and sometimes we will call to talk through if we just need a quick refresher. We really have no issues, the preventative maintenance is good, and we look at our workload and book them in advance when it's convenient between larger jobs.