Resource Planner
1st April 2021
Communications Manager
1st April 2021Service Delivery Manager
Apogee is Europe’s largest multi-brand provider of managed print services, document and process technology and outsource services.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services, which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Responsibilities
- Provide active response to Strategic and Public sector clients for complaints and non-conformances
- Provide assistance to assigned account managers in providing performance data, recommendations and fleet management provisions.
- Key Performance Indicators must be maintained to a high standard of service levels within the clients fleet and avoid any contract breeches
- Provide detail KPI reports to regional service managers on any underperformance or client complaints
- Provide field assistance for installation role outs and adhere to Apogee PMO teams requirements
- Provide assistance to Apogee PS teams both pre and post sales
- Respond to all client complaints in a timely and professional manner providing regular updates to service directors and account managers
- Provide a proactive approach to maintenance of the clients fleet of equipment
- Maintain your own levels of knowledge and understanding of various manufacturer equipment, PS products and various software applications
- Assist the call control centre with management of escalations, resource planning and management of assigned clients
Person Specification
- High level presentation skills and communication with a good understand of service provision
- A comprehensive level of MS Excel knowledge to enable analyses of data reports
- Knowledge of ITIL Foundation 4 would be desirable
Paige Capeling - Talent Acquisition Executive
Paige supports all recruitment activity across the organisation, helping to identify and recruit top talent for all business departments.
