Finance Business Partner (Maidstone)
23rd March 2021
Technical Helpdesk & PS Resource Planner
1st April 2021Client Liaison Executive
Apogee is Europe’s largest multi-brand provider of managed print services, document and process technology and outsource services.
Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services, which differentiate us.
We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.
Responsibilities
- Help define the KPIs for showing improvements
- Positively influence business decisions through well-understood and articulated data
- Respond to customer queries and address sales complaints in a timely manner
- Work with Account Director’s in implementing sales promotion activities
- Analyse customer feedback and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain to customers about our additional services
- Seek growth with the understanding of new revenue opportunities
- Work closely with the sales team to deliver improvements
Person Specification
- Superior communication skills, emotional understanding and intellectual dexterity to work effectively within a business that is undergoing transformation
- Ability to solve problems in a logical manner
- Strong understanding of data and ability to quickly interpret analytics
- Evidence of improving customer experience, engagement and growth
- Professional curiosity
- Highly flexible and comfortable with change
- Able to work effectively at pace
- Strong interpersonal skills
Paige Capeling - Talent Acquisition Executive
Paige supports all recruitment activity across the organisation, helping to identify and recruit top talent for all business departments.
