Service Excellence

Apogee is passionate about service and committed to delivering the best client support to maximise your performance. From tailored training packages to off-site network support Apogee’s dedicated client services team will keep your business running. Our reputation as the first-choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro actively monitoring our clients to maximise their fleet uptime.

Apogee is Europe’s largest independent provider of print, document and process technology and outsource services.

Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients and conducting preventative maintenance to maximise technology up-time.

Industry-Leading Service Capabilities

Apogee have specialist teams that independently manage every aspect of client support, this ensures you are always provided with expert assistance throughout your journey with Apogee. Our Professional Services team go the extra mile to give you the most efficient combination of print and document technology. This is supported by our dedicated pro-active care team who monitor all your devices on a real time basis, maximising your uptime. If an issue cannot be resolved online our ultra-responsive team of multi-vendor skilled service engineers will be on hand delivering industry high response times.

Alongside the support of your devices, we recognise the importance of the end user so you really benefit from an Apogee Managed Service. We offer a wide range of training packages ensuring all our clients are comfortable using the devices we install, from smaller office printers to much larger production systems. All our client support services are managed under one roof at our Managed Service Operations Centre in Maidstone giving us total accountability of any issues that arise. Removing the necessity of outsourcing any of our services allows us to deliver the ultimate client support operation.

Apogee is certified to the ISO 9001:2015 and ISO 14001:2015 standards, with Apogee DDS certified to ISO 27001 (cert no.12284), for our quality management, environmental and data security management systems. These awards recognise that our management systems and the processes through which we care for our clients are to the very highest international standards.

Why Apogee should be your first choice:

  • All support services are UK based providing a fast and accurate response
  • Pro-active monitoring of all your devices on a real time basis
  • Remote management of consumables immediately upon installation, including automated toner supply
  • Pre-configuration of all devices, network ready with IP address
  • Fleet management to maximise performance and uptime
  • Dedicated project manager to assist physical implementation to an agreed rollout plan
  • Expert trainers support users with extensive training for general users and reprographics
  • Quarterly performance and support reviews against agreed SLAs

“The service response is excellent as Apogee has the ability to respond quickly to situations, and attend to all our queries and issues.”

Related Services
Managed Print Services

What are Managed Print Services? Managed print services (MPS) seek to optimise an organisations document output by tracking and managing how the printer, fax, copier and multi-function print fleet is being used, the problems, and the user’s satisfaction. An average fourteen percent of revenue. It’s what most global companies today are wasting on document-related tasks… Read More