What is Service Takeover and Refresh (A-STAR)?Apogee's Service Takeover and Refresh programme allows organisations to consolidate the support and service of all their print and document technology through one managed services expert, Apogee.
Many organisations accumulate office equipment as they grow and acquire other companies. Inevitably you end up with multiple suppliers for your print and document hardware, servicing and consumables with a patchwork of different devices, service agreements and warranties, and gaps where equipment is not supported at all. This can leave you exposed to uncontrolled or excessive costs, increased downtime, and in-house staff trying to support your devices with failure a very real risk.
Seamless TransitionWe provide a seamless transition so you can keep and continue to use equipment you have already in, but need it professionally managed. Through our A-Star programme we can takeover the servicing and support of your equipment to optimise its performance, with defined service levels as part of a managed print service.
Apogee can provide the entire service requirements of your currently installed devices, no matter how diverse the mix of brands you may have. Our primary objective is to keep your business running with minimal interruption as we assume responsibility for your infrastructure.
Service Excellence GuaranteedOnce transitioned, Apogee’s managed print services will optimise the performance of your technology, and through this the productivity of your staff and processes.
Our unique combination of pro-active monitoring, pre-emptive servicing, remote resolution and desk-side support will maximise your uptime and remove the demands on your in-house staff to support this technology. If an issue cannot be resolved online, our team of multi-vendor skilled service engineers will be on hand to deliver industry high response times.