Apogee's Official Statement: 28th May 2020We’ve been humbled by the kind messages received over recent weeks in appreciation for our teams hard work and support, and we also want to send our heartfelt thanks to the NHS, HSE and all key workers who are tirelessly supporting the communities around us, and our warmest thoughts to all at this very difficult time.
Our primary focus continues to be the health, safety and wellbeing of our employees, clients, their families and communities and we continue to take proactive steps and measures to minimise impact and risk in relation to Coronavirus, Covid-19 wherever possible.
We are continuing with our work from home policy where it’s possible to do so, however as many organisations consider what challenges they will face and measures that can be taken to ensure employees feel safe to return to the workplace, we’re evaluating which employees and roles need to return to offices. We’re also implementing a safe return to work plan and policy for all our employees including induction programs, designated direction of foot traffic in main circulation paths, hygiene and comprehensive social distancing measures, issue of protective equipment combined with travel considerations and reviewing our operational hours and the introduction of flexible shifts.
We have developed social distancing signage and a specific offering to clients, for more information please contact your Account Management team or visit: Get your office ready for the return to work.
Apogee supports significant parts of the NHS, HSE, health care and blue light services across the UK and Ireland and we are specifically giving them priority support to help with increased demand at this difficult time in response to Coronavirus Covid-19. This includes priority on-site support, extended service and support hours, priority supplies, moves, and changes and more recently technology and support for the critical care facility, NHS Nightingale in London’s ExCel Arena and additional facilities across the UK.
We are continually updating our Coronavirus, Covid-19 process and procedures and as the situation changes including our processes within our business continuity plans to minimise impact on services to clients and our business, adding additional contingency wherever possible. We continue to work with our Supply Chain Partners on plans and preparation for any impact on manufacturing in impacted regions, specifically China and South Korea. We are continually monitoring and evaluating Coronavirus developments and believe the current likelihood of any immediate impact on our services to clients is moderate.
On Site SupportShould you require support, in the first instance please use our client portal that can be found at: www.apogeecorp.com/client-services On receipt of your support request, we will do everything we can to remedy failures as quickly as possible and if there’s the requirement for an Engineer to visit, we will ask you some questions that will help us reduce and minimise risk to our employees and clients.
Remote and Off Site SupportIs available and we are often able to remedy failures remotely so please do give us the opportunity to resolve your issue with a simple call or remote, on-line session. Apogee’s Digital Document Services Centers remain operational as part of our business continuity services, providing clients with support for digital printing small and large format, mail redirection and scanning, imaging and e discovery.
For further information, please contact:
t: 0207 614 0030
Here’s some of the actions we’ve taken so far
Health, Safety, Wellbeing & Business Continuity
As Europe’s largest multi-brand provider of managed print and outsourced services, Apogee has operations across the UK and Europe. We procure products and provide services from different regions, and have warehousing, logistics and finance operations in the UK and mainland Europe.We’re part of the HP group of companies, and combined have extensive global resources and capabilities that we firmly believe will assist in effectively managing and mitigating the current potential business impact of the Coronavirus, Covid-19.
As a reseller of finished products, we do not rely on the supply of component materials from locations within or outside the EU. Apogee’s supply chain for hardware and software comprises of the UK operating companies of global Original Equipment Manufacturers and we have sought assurance from our core partners that any impact resulting from Coronavirus, and affecting client procedures, will not impact our services to clients irrespective of potential extended restrictions. These core partners are also closely monitoring events and are taking all possible steps to minimise any adverse effects.
Apogee have European operations based in Germany and Ireland and the ability to source and manage distribution through these locations. We also have a network of suppliers based outside the EU and have the ability to purchase from these partners as a further contingency.