Professional Services Academy Engineer (National)

This role is only open to internal applicants – those working currently at Apogee.

Apogee is Europe’s largest multi-brand provider of managed print services, document and process technology and outsource services. Our unique approach to Managed Print Services provides clients unrivalled uptime, super-efficient processes and innovative technology.

The Professional Services team is tasked with carrying out software installations, deployments and Support across Commercial, Strategic and Public Sector accounts. Software ranging across, Print Management, Scan Solutions, Workflow Solutions and Document Management.

As a Professional Services Academy Engineer, you will be aligned to a Senior member of the field based Professional Services team, learning a best practice approach to small and mass rollouts. You will be providing implementation and support to a wide range of customers, establishing yourself as the subject matter expert, with the support of senior colleagues within the team.

This will be a dual role implementation SME and Enterprise and public sector solutions working closely with the various teams which make up the Professional Services team as a whole in the delivery of these solutions. Hardware experience with full firmware update knowledge across multi vendors Including Java platforms, would be highly desirable.

Responsibilities:

  • Bulk roll out installation support in line with PMO deployments
  • Installation and configuration of solution applications on MFD’s
  • Helpdesk to field escalation support
  • Hardware/Software integration support

As a member of a dedicated team you will play a key role in delivering service excellence and be comfortable in a dynamic, challenging and exciting environment. You will be enthusiastic, highly motivated and a strong communicator. A passion for technology and a desire to take ownership of personal development are also critical.

Application Process:

Please subject an up to date CV along with a covering letter below. We aim to respond to applications within 48 hours of submittal. Please ensure that the following information is included in your covering letter: Current/Expected Salary, Notice Period, Contact phone number & email.