International Coordinator (Witham St Hughs)

Apogee is Europe’s largest independent managed services provider of print, document and process technology.

Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.

We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.

The International Coordinator focuses on the support and co-ordination of installations across the globe, working closely with in country manufacturers or service providers to ensure orders are fulfilled within the SLA’s set out by the business.

This is a high-profile role that works across the business at all levels. Internal contact will be varied and extensive given that most installations are cross-functional and impact more than one department.

Responsibilities:

  • Processing orders with in country manufacturers or service providers following the installation requirements set out by the customer
  • Liaising with senior management to ensure commercial agreements and service contracts are signed off before installations take place
  • To prepare and circulate progress reports to keep key internal/external stakeholders updated on deployment progress
  • Update the service management system to ensure all asset management data is accurately maintained
  • Work with the Project Management Office (PMO) to set up project structure using standard project methodology and maintain throughout the project
  • To actively monitor and track risks/issues, providing regular updates to key stakeholders to maintain focus on key risks/issues and encourage mitigation
  • To own and manage a central action log for actions arising from the weekly update to ensure that actions are carried out in a timely manner.

Responsibilities Continued…

  • To help to set the agenda and provide note taking support to weekly project updates and other ad hoc meetings as required
  • To provide administration support to individual projects as required
  • To proactively manage personal development, to increase your own performance levels and provide opportunities for career development
  • To identify process issues making recommendation for continuous improvement when applicable in order to deliver increased efficiency.

Stakeholder Management

  • Act as a single point of contact for international installations, internally and externally.
  • Maintain strong relationships to manage key internal stakeholders.
  • Maintain strong relationships to manage complex external stakeholder structures such as Customers, End Users, Partners, Suppliers or 3rd Parties

Education and Qualifications

  • Prince 2 foundation desirable but not essential for the right candidate
  • Achievement of 5 GSCE pass grades (or equivalent).

Job Experience

  • Extensive experience in roles that require strong organisational and planning skills
  • Previous experience working within a project management environment or working on projects
  • Managed Print Services (MPS) experience is desirable but not essential.

Key Competencies

  • Self-motivated and results driven
  • Hands on, level headed and pragmatic
  • Communication and Influencing
  • Customer Service
  • Attention to Detail
  • Quality and Accuracy
  • Customer Facing Skills
  • Finance Appreciation
  • Problem Solving
  • Comfort around Senior Management
  • Professional Development
  • Commercial Awareness.

Technical Knowledge

  • MS Office
  • MS Visio (desirable but not essential)
  • MS PowerPoint (desirable but not essential)
  • Process Improvement.

If you would like to apply for this position please complete the form below and upload your latest CV.