Helpdesk Technician

Apogee is Europe’s largest independent managed services provider of print, document and process technology. Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us. We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.

Purpose of the role:

The Helpdesk Technician provides specialist technical vetting and resolution to a wide range of customers. You will need to have the drive to learn and grow in this exciting and specialised area of our Managed Service offering as well as the passion to deliver an exceptional level of service to our customers.

 

Responsibilities:

  • Using remote access software to assist our customers in resolving print, scan, fax, colour queries and network related issues, in addition to providing assistance to field engineers for IT support.

Person Specification:

  • An excellent telephone manner with the ability to communicate effectively with both internal colleagues and external customers
  • A basic understanding or experience of Print drivers (desirable not essential)
  • A basic understanding or experience of networks (desirable not essential)
  • Ability to problem solve, logically thinking and a desire to go above and beyond/think out of the box to resolve our customers’ queries
  • PC and MAC experience using both operating systems.

This position will involve regular training and on-going development opportunities. We would be more than happy to consider Ex/Current Field Engineers, looking to get away from being on the road.

Working hours are Monday – Thursday 8:30am – 5:30pm, Friday 8:30am – 5:00pm. Please note this is a full time position and we are unable to consider applicants seeking part-time opportunities. However, we can offer flexible start times in certain departments at the Hiring Manager’s discretion.

Remuneration:

We aim to respond to applications within 48 hours of submittal. Please ensure that the following information is included in your covering letter: Current/Expected Salary, Notice Period, Contact phone number & email.

If you would like to apply for this position please complete the form below and upload your latest CV.