Customer Service Apprentice (Maidstone)

We are the largest independent managed services provider of print, document and process technology in the UK & Europe.

We supply hardware (printers / copiers) and software (scanning /document management technology) to small, medium and large organsiations.

Key Facts:

  • Over £1/4 Billion turnover
  • Recently acquired by HP (Hewlett Packard) the world’s largest print manufacturer
  • Over 25 office locations across the UK & Europe with over 1000 employees
  • Identified in 2018 Sunday Times Top 100 Profit Track organsiations ranking 8th
  • Over 400 Field Service Engineers with response rates of under 4 hours
  • Over 25,000 client support calls monthly

What will I be doing?

You will gain full exposure to one of the largest departments within the business, the Managed Services Operation Centre (MSOC) based in Maidstone, Kent. MSOC has 5 key areas where we provide ongoing support to our customers:

Customer Service

Our customers first point of contact dealing with basic queries and also distributing calls to the correct teams.

Remote Monitoring Support

This team remotely monitor software for customers based around UK & Europe

Strategic Accounts

Responsible for supporting our larger customers, ensuring we are consistently achieving a high level of service this will also involve booking engineer visits.

Remote Helpdesk

This team consists of 1st, 2nd and 3rd line support, providing specialist technical vetting and resolution to our customers.

Resource Planning

This team looks after different areas of the UK managing a team of Field Service Engineers planning their daily workload.

What do we look for in a person?

Enthusiasm is key for our business. Our environment is fast paced, exciting and most importantly forever changing. We are looking for individuals that want to learn and develop both knowledge and skillset. An eagerness to progress and create opportunity for your future.

What to do next?

For more information on how to apply follow the below link:

Alternatively, call our Apprenticeship Hotline on 01622 355075.