Customer Service Advisor (Maidstone)

Apogee is Europe’s largest independent managed services provider of print, document and process technology. Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us. We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions.

The Customer Service Advisor acts as a first point of contact for customers within our Service Operations Centre in Maidstone.

Responsibilities:

  • Dealing with and re-directing customer enquiries as appropriate
  • Logging of all toner and service calls on our internal system (CBS)
  • Daily communication with customers to update on outstanding service calls / return to fix queries
  • Ensuring that agreed escalation and service processes are adhered to
  • Internal communication within a number of in-house teams to ensure every customer receives first class levels of service and accurate information

Person Specification:

  • A professional attitude
  • Excellent communication skills, both written and verbal
  • An attention to detail and commitment to accuracy
  • Flexible and career minded.

 

If you would like to apply for this position please complete the form below and upload your latest CV.