Identify your position

Many UK businesses significantly underestimate the cost of their print function. An Apogee Document Assessment removes the guess work. We examine your current printing, copying and distribution levels, identify and eliminate inefficiencies and wasteful behaviour, improve document security, and strengthen your workflow. The first step to developing a cost effective and efficient print strategy is a detailed Document Assessment of your existing print and document technology.

An Apogee Document Assessment will identify all devices that print or produce some form of document output, their location and setup, the volume and cost of documents produced by these devices, critical documents and how they are produced within your organisation and your key user experience and areas for improvement.

The accuracy of information gathered during a Document Assessment is critical as it will form the basis of any future investment decision you make.

We combine physical site and network based assessments, together with user surveys to gain feedback from key users. Considering up to 20% of all printed documents are wasted it is vital the assessment is completed and analysed properly so a new solution is as effective as possible.

On completion we will present a management summary giving you a full understanding of your current print and document activities. We also offer less detailed assessments to smaller organisations, to find the right assessment and solution for your business then speak to us today.

Business Benefits
  • Combined physical site and network based assessments
  • Provide an optimal print and document strategy proposal based on your usage
  • Manage the implementation of the project
  • New streamlined fleet of devices
  • Include workflows to increase document security and reduce waste
  • Latest document processes to improve efficiency

Setting your destination

Based on the outcome of your Document Assessment we will then work with you to develop the optimal print and document strategy for your organisation and help implement it. That is why all Apogee Document Assessments follow our carefully designed methodology enabling our Professional Services operation to take your organisation to a new level of document efficiency.

Apogee will create the ultimate solution for your business combining the results of the assessment with our extensive range of professional services which include Document Scanning and Data Capture, Cloud Services, Data Personalisation and Mobile Print among others.

All our services are designed to reduce your footprint and improve the efficiency of your organisation. Our expert team will select only the right services that are relevant to your business needs and create a tailored solution for your organisation.

Whether your objective is reducing paper waste to align with a more environmentally focused CSR or to replace old unreliable devices, we will tailor a proposal to meet your needs. We use our partnerships with market-leading hardware and software companies to find the right solution that utilises the latest technology, whilst ensuring the strategy is user-friendly and focused on your staff.

Our solutions will bring a more efficient way to managing your documents which will deliver improved cost control. Once a strategy has been agreed a detailed implementation plan will be put in place with our Project Management team.

Business Benefits
  • Specialist staff take extra time and care to understand your business
  • Range of services offering the latest in technological developments
  • Mobile print service allows you to print directly from your device to a machine
  • Super-efficient processes to improve your productivity
  • Access your Cloud account securely on any device
  • Solutions tailored for individual business needs

Financing your journey

The decision whether to lease or buy your new technology will depend on the nature of your business and your financial objectives and policies. Whilst some organisations continue to stick with a cash purchase and separate service and consumables expenditure, others have moved away from having assets on their balance sheet and accompanying depreciation to off-balance operating expenditure for equipment and all related costs.

Managed Services are an increasingly popular way of achieving this and by outsourcing your print, copy and scan requirements to Apogee, you can save your staff and management time, maximise cost savings and add value to your business with the optimal technology and support from a single, fully accountable supplier.

We partner major leasing and finance companies and independent leasing brokers to ensure we can always meet your individual finance requirements.

ImageFLEX™ is our most popular agreement available which allows you to combine the financing and servicing costs of all your printing devices into one simple agreement. Alternatively our ImagePLAN™ agreement is an exclusive offering providing you with the opportunity to fix your costs.

This unique agreement allows you to plan a fixed payment each quarter, which includes a fixed number of mono and colour images. Speak to our Account Management team today for our full range of financial options.

Business Benefits
  • Tailored agreements to match your print volumes
  • Simple consolidated billing
  • Freedom to print from any device without costs changing
  • Fixed response times when you need us
  • Pro-active remote monitoring of all technology and devices
  • Flexible agreements available for any manufacturer

Implementing your strategy

Every part of your journey with Apogee is as important as the next and ‘Implementation’ is no different. Our dedicated Project Managers ensure your entire fleet of devices and document solutions are delivered and installed to the superior Apogee service levels clients have come to experience as standard.

We go the extra mile to ensure you can continue running your business effectively with minimal interruption as your new Managed Service is implemented. All devices are configured to your specific network requirements prior to delivery and installation.

This means that when your devices arrive, you will able to start using them straight away. As part of Apogee’s commitment to the environment, we recycle all packaging material onsite before sending the machines out.

After installation you will immediately benefit from Apogee’s live monitoring of your devices so any teething problems will be fixed without you knowing. Our Project Managers will ensure this level of service is delivered throughout your journey with Apogee.

Continual innovation is key to everything we do at Apogee.  We consistently work with our suppliers and clients to ensure what we offer fully satisfies their needs, and are always looking for new ways to improve on our offering.

Business Benefits
  • Guaranteed full implementation to scope
  • Client communication throughout the process
  • Single point of contact during project implementation
  • Our dedicated PDI team ensure new equipment is pre-configured to your network settings
  • Remote monitoring for service and consumable goes live immediately on installation
  • We recycle all packaging material onsite

User Training

Our goal is to maximise the benefit your users get from your investment in new print technology. We support clients throughout their contract term, alongside providing exclusive access to Apogee’s Client Support portal. Apogee have produced training videos and user guides from general overviews of technology to specific functionality, for example how to scan documents. Alongside our telephone support service, we also offer a live chat option providing instant client support online.

Apogee provide personalised training for your users to ensure they are able to fully benefit from the new infrastructure.  Our Client Trainers work closely with you to ensure you get all the training required to benefit from your new workflows and processes. We have a client care team who are dedicated to supporting clients throughout their contract term.

Clients also have exclusive access to Apogee’s Client Support portal where training videos are tailored to user’s specific needs.

Apogee can also organise exclusive group or 1-to-1 training sessions to suit your organisation, all these can be arranged through our expert Project Managers. Post-training, live chat options provide instant support online, Q&A portals log requests to be answered and our technical experts provide telephone support on technical issues.

Also available are user guides to help staff, Professional Services software training and Advanced Colour User Training.

Business Benefits
  • Tailored training packages to suit your needs
  • Maximum uptime as users are fully trained with equipment
  • Instant access to our online training portal for all clients
  • Expert project management to maximise efficiency
  • Live chat and telephone support service dependent on how your business works best
  • Latest document processes to improve efficiency

Monitoring your technology

Apogee’s Remote Managed Service pro-actively monitors your infrastructure, freeing your IT specialists to focus on their core projects. Our goal is to not only provide you with the optimal print, copy, scan systems, tailored to your organisation’s unique needs, but to pro-actively support and care for your new technology from installation onwards, maximising the performance it delivers to you.

Our Remote Care team monitor all your devices live on a real-time basis, resolving potential faults before they occur, and dispatching engineers before you even call to request one. We also manage supplies pro-actively, so replacement consumables arrive before you run out.

Remote Management is a term which is frequently misused by equipment service providers, to describe a service or support offering they can provide to their customers. Unfortunately for many customers, this rarely delivers to their expectations.

Many printing devices are capable of generating their own alerts, but simply installing such devices does not deliver any significant improvement in the performance of the equipment or the level of support an organisation experiences. At Apogee, rather than provide a reactive service response, we have made pro-active remote care an intrinsic part of our client service operation.

We’ve made major investments in new technology and a dedicated team of experts who pro-actively monitor your infrastructure, continually optimising performance and maximising machine uptime by pre-empting any potential issues before they occur.

Business Benefits
  • Pro-active consumables replenishment tailored to your needs
  • Accurate meter readings taken for you
  • Continuous unintrusive monitoring to maximise uptime and pre-empt issues
  • Faults diagnosed and fixed remotely before they impact your business
  • Engineers dispatched to your site without you having to call
  • Minimise machine downtime and print related calls

On-site support & maintenance

We aim to maximise the uptime of the print technology our clients rely upon and we invest heavily in our infrastructure to do this. With offices across the UK and a dedicated nationwide service and support network, Apogee is the provider of choice for forward-looking organisations who have identified the benefits of an optimised document strategy.

Nationally we deliver an average response time of well under four hours, and often achieve significantly quicker times in city centres such as London.  However, it is the consistent achievement of Service Legal Agreements (SLAs), the maximised device uptime, and the industry-leading first time fix rate we deliver that are of most interest to our clients.

Over 90% of the time our engineers resolved a client fault on their first visit to their site, getting them back up and running without delay.

Across our nationwide fleet of devices our clients enjoy over 95% fully operational uptime and availability on their print and document technology contracted with Apogee.

Apogee believe in accountable, personal service that prioritises our clients and that’s what you can rely on us to deliver.

Business Benefits
  • Dedicated nationwide service and support infrastructure
  • We help you maximise your uptime
  • Average response time of well under four hours
  • Consistent achievement of SLAs
  • Industry-leading first time fix rate
  • Accountable, personal service

Account Management

Apogee’s reputation as a leading provider of Managed Services is built on the outstanding quality of service we provide to our clients. Our team of dedicated Account Managers deliver the highest level of expertise and care to our clients.  Delivering 100% SLAs is not sufficient to fully satisfy clients, continuous pro-active management and innovation is key.

We have established standards in how our Account Managers manage our clients and their needs.  Through regular reviews our Account Managers help our clients to understand and respond to usage and cost patterns within their print fleet.

Our Account Managers will also keep clients up to date with industry developments and the latest technological advancements that could enhance their document and print strategy.

Apogee Account Managers will work with you to manage the change within your business and ensure your workforce fully understand the reasons for it and can see the benefits that it will bring.

We’ll be with you every step of the way with effective training and interactive support to ensure that the transition to an efficient Managed Service is smooth and trouble-free. Continual innovation is key to everything we do at Apogee.

Business Benefits
  • High level of care and expertise
  • Improved client satisfaction
  • Knowledgeable staff who understand your industry and objectives
  • Regular reviews with your Account Manager throughout your contract
  • Change Management Programme for larger deployments
  • User training for all staff