Strategic Accounts

Apogee’s Strategic Accounts is a specialist operation dedicated to supporting larger organisations. Apogee have the experience and expertise to meet the unique challenges of multiple locations and hundreds or thousands of users, and our pro-active approach to Managed Services can deliver significant cost savings and improved efficiency.

At Apogee we have taken an entirely different approach to supporting Strategic Accounts.  At the first meeting with your Strategic Account Manager you will notice we take time to understand your organisation and the way you produce and manage your key business processes, not just the number of devices and volume of pages.  Our assessments aren’t simply quick network sweeps, we spend time analysing the major paper workflows you rely on to identify opportunities for improvement and design a better strategic solution for you.

We do not solely rely on a reactive service response; instead we have made pro-active remote care the primary route to support our clients.  Our investments in new technology and a dedicated team of support experts, who continuously monitor the print and output infrastructure of our clients nationally and internationally, continually optimising performance by pre-empting any potential issues before they occur, are why our service levels are the best in the industry.

Why Apogee should be your first choice

  • Project, implementation and change management
  • Tailored Service Level Agreements for Strategic Accounts
  • Comprehensive MI reporting on fleet performance and service delivery
  • Continuous assessment, management, improvement and innovation
  • Dedicated local account management throughout the agreement

Apogee’s Strategic Accounts team were effective in responding to tender and the Project Management team conducted a very smooth roll-out.  To date we’ve had very few problems, and the solution was a complete change away from our previous software and hardware.  I can say it has been a tremendous success.