Managed Services

Apogee’s Managed Services are flexible and easily scalable to support business growth.  Our pro-activity frees up valuable time for you to focus on core business needs and growth. Our Managed Print solutions optimise the performance of your business and the productivity of your technology and staff. Our unique pro-active monitoring and pre-emptive servicing combined with field and desk-side support delivers unrivalled uptime.

Our offering allows organisations to reduce costs and improve efficiency by rationalising the print environment.  It also leverages existing investments in multi-functional devices, while continually monitoring usage, so that the optimised infrastructure continues to meet business needs.

In real terms, our Managed Service package means that you only need to think about the piece of paper that comes out of your devices.  We handle everything from toner supply and replacement, servicing of the equipment, meter readings, consolidated billing, comprehensive management reporting and the collection and recycling of the device at the end of its useful life.

Our pro-active approach can remove all your headaches.  Through our unique remote monitoring offering, we can service all your printing and copying equipment nationally, deliver new toner just when you need it, and even automatically record your meters live for accurate reliable readings whilst you focus on your business.

All our client support services are managed under one roof at our Managed Service Operations Centre in Maidstone giving us total accountability of any issues that arise. Removing the necessity of outsourcing any of our services allows us to deliver the ultimate client support operation.

Why Apogee should be your first choice for Managed Print Services:

  • Unique pro-active remote monitoring of your technology and infrastructure
  • Pre-emptive fault avoidance
  • Just-in-time, automated toner supply
  • User, desktop and network technology support
  • More than 30% of faults fixed remotely
  • Nationwide on-site servicing and support
  • Pre-configuration to network level of all devices prior to installation
  • Fleet management to maximise performance

When we visited Apogee’s Head Office we met the Remote Managed Services team who support us.

 

Over the years they have helped us to cut printer support calls to our helpdesk by 70% and now our users understand just how they do this and deliver a better level of service by monitoring our devices remotely.