Unique Service Programme: At Apogee, we firmly believe that post-sales service and support is one of the most important benefits to be considered when buying new office equipment. With this in mind, we tailor our support packages to perfectly suit your needs.
Communication: The weakest link in any operation is often the channels of communication. Apogee has invested in a state-of-the-art service management platform that affords the right people the right information at the right time - guaranteed. We compliment our comprehensive service call management platform with proprietary software for reporting and analysis. We have also developed a customer front end to the "Apogee Interactive" system, allowing customers to directly interface with our systems. To ensure our field-based technicians are kept on top of recent developments, we have equipped them all with PDA devices. These enable constant updates on all your service needs, stock levels and other vital information to be sent directly to their hand-top!
Flexibility: We can offer out-of-hours service to ensure that your needs are met, whatever the time of day. Our individually-tailored service programmes, designed to seamlessly integrate into a customer’s business, include a dedicated IT specialist and service account manager for easily accessible support and assistance.
Contingency: In the unlikely event that a machine cannot be fixed on site, we always offer a loan machine. Larger businesses may request that we train a key operator to perform the routine maintenance on their equipment. In these cases, we will supply the company with a stock of routine replacement parts, to ensure no valuable time is wasted.
Dedication: For customers with over 200 machines, we will open a local service centre within five miles of their premises. This will carry an extensive stock of spare parts and house their dedicated support staff, guaranteeing rapid response to their service calls. Using our unique interactive website, we will give customers direct access to our service call-logging system, allowing them to pre-book all of their service calls and order toner online, thereby further reducing our service response times.