All Encompassing Support
Solution Name: Apogee Service Programs
What Does It Do: Provides Tailored, Complete Post Sales Support
* Excellent solution up-time
* Guaranteed Service Level Agreements
* Tailored Agreements – out of hours support and more
* Complete visibility of solution performance
Regardless of the complexity or simplicity of a given solution, the single most important thing is that the solution minimises downtime. The stability of a solution is something that Apogee inherently focus upon throughout the life of the solution. More importantly, organisations need to know that they can rely on a speedy response should issues arise.
Apogee solutions are supported by our all encompassing service programs offering guaranteed service levels tailored to meet your organisation's specific needs. If out of hours or weekend support is your particular requirement, then we have the infrastructure and resources to provide it, if a resident engineer is on your wish list then, again, we have the infrastructure and resources to provide that.
An Apogee Managed Print Solution (MPS) is essentially formed of two key ingredients, the hardware and software aspect and the support aspect each of which is a key ingredient that must be tailored to meet our clients specific needs. All of Apogee’s service support functions are carried out by our own in-house customer care teams, we do not utilise the services of 3rd party contractors ensuring our clients always receive support up to our very high standards.
In many cases, our clients have been so impressed with our ability to offer all encompassing support services and innovative digital document solutions that they have evolved their strategy to completely outsource their document production functions to Apogee as part of a full Managed Print Strategy.
At Apogee, we understand that a business trades on its reputation, particularly their focus on customer service and as such we see our all encompassing, tailored post-sales support programs as the lynch pin of our business continually striving to achieve leadership through excellence in customer service.