CTI – COMPUTER TELEPHONY INTEGRATION
CTI is the process of integrating telephone system / telephone exchange hardware and software with existing business applications and software packages.
Through the use of bespoke customisation applications, digital office solutions providers are able to construct powerful unified communications platforms to enable rapid and informed communication throughout your business.
A typical example of a CTI solution would be to integrate an organisations telephone system with their customer relationship management (CRM) platform so that when a customer calls the business, end users are presented with detailed CRM information before they have even answered the ringing phone.
See Also: TELEPHONE SYSTEMS, TELEPHONY
GLOSSARY SECTION
- HP Hewlet Packard
- HID Card
- Follow Me Printing
- Fiery
- Fax
- Equitrac
- Enterprise Fax
- Electronic Document Management
- eCopy Connector
- eCopy
- Duplicator Risograph Riport
- Driverless Printing
- Document Workflow
- Document Solution(s)
- Document Security
- Document Routing
- Document Management
- Document Capture
- Dispersal
- Digital Photocopier
- Digital MFP Digital Multi Functional Product or Photocopier
- Digital MFD Digital Multifunctional Device
- Digi Doc Flow
- CRD Central Reprographics Department
- Cost Reduction
- Cost Per Copy Cost Per Page
- Charge Back
- Canon
- Barcode Scanning
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