Twixus was suffering from high print volumes and coming up against unexpected additional costs, as the existing contract did not cover excess usage. The previous contract inaccurately estimated volumes, so portrayed a low cost solution, but in reality, left the school with unforeseen additional costs.
In addition to this, the device in place was not performing acceptably, with various reliability issues, so Twixus was negotiating with Apogee and a number of other suppliers.
The initial step was for Apogee to analyse the school’s previous usage of the existing printer, in order to accurately estimate future print volumes. From the issues that Twixus had previously experienced, it was obvious that any pricing had to be transparent.
By also looking at and reviewing the capabilities and functionality of the standing device, Apogee identified that efficiency and reliability could easily be improved, and therefore recommended that the device should be upgraded.