Ted Baker had the requirement of streamlining and optimising the print fleet across the Head Office and retail outlets. The company was suffering from a situation where print and document production was not managed in either the Head Office or the stores.
Print costs were uncontrolled in all locations, with a distinct lack of visibility on expenditure. Individual stores were run as separate entities, with local responsibility for devices and consumables.
To identify the existing scenario, the first step was to conduct a detailed assessment of the existing fleet in both the Head Office and the individual retail outlets. This process quickly identified a disjointed approach to printing across the entire organisation.
A full review of document production requirements and existing costs was then undertaken, highlighting a number of issues where costs could easily creep out of control. It became clear that printing across the stores needed to be centralised.