NTT Data

The Company

Dell did not have sufficient experience in the Managed Document sector and selected Apogee as its partner of choice to provide a full Managed Services solution. Apogee now provide the Managed Service element for Dell to one of the largest travel providers in Europe.

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The Problem

Dell’s client was experiencing numerous issues with its print function, with a large number of ageing and failing devices causing disruption and affecting business efficiency. The company also found itself with an excess of equipment in place, with the use of desktop printers contributing to inefficiency.

The unmanaged nature of the company’s printing was also responsible for high wastage and consumable costs. Finally, with no document security, the travel provider needed to have the ability to protect sensitive documents.

Apogee has implemented print system solutions for over 5,000 devices all across Europe and manages the complete Managed Service for our client.  We now know that our client can fully rely on their print devices and processes. The whole operation is now much more efficient.

The Solution

Apogee immediately undertook a detailed analysis of the client’s printing infrastructure, as well as its document production processes and requirements across its Head Office, retail and airport locations throughout Europe. This enabled Apogee to recommend a tailored strategy for the organisation.

With the aim of rationalising the print environment, Apogee proposed a solution that would provide standardised MFDs and also recommended the installation on software that would improve security and cost visibility.