Apogee Service

Unique Service Programme: We firmly believe at Apogee that post sales service & support is one of the most important benefits considered when buying new office equipment. With this in mind we tailor our support packages to fit snugly to your needs.

Communication: The weakest part of any operation can be the channels of communication.  Apogee have invested in a state of the art service management platform that affords the right people the right information at the right time - guaranteed.

We compliment our comprehensive service call management platform with proprietary software for reporting and analysis.  We have also developed a customer front end to the system "Apogee Interactive" allowing customers to directly interface with our systems.

To ensure our field based technicians are kept up to date we have equipped them all with PDA devices allowing instant communication of all your service needs, stock levels and other vital information direct to their hand-top!

Flexibility: We can offer out of hours service to ensure that your needs are met whatever the time of day. An individually tailored service programme designed to seamlessly integrate into a customers business with a dedicated IT specialist and service account manager for their account.

Contingency: We supply a loan machine in the unlikely event that a machine cannot be fixed on site. For larger customers, should they wish, we can train a key operator to perform the routine maintenance on their equipment and supply them with a stock of routine replacement parts to ensure excellent up-time.

Dedication: For any customers with 200+ machines we will open a local service centre within 5 miles of their premises carrying an extensive stock of spare parts and housing their dedicated support staff to guarantee rapid response to their service calls. Using our unique interactive website we will give customers direct access to our service call logging system, allowing them to book all their service calls and order all their toner online further reducing our service response times.