Maximising the performance of your print and document process infrastructure throughout its lifetime with pro-active Managed Services and continuous improvement is our primary objective. Leveraging that infrastructure to drive your processes and optimise workflows is where our innovation could deliver additional savings and other benefits to your organisation.
Our approach is simple:
Apogee is focused on solutions, not selling boxes. Because we are not tied to any single brand we build bespoke solutions to meet our client requirements. A unique assessment and solution design methodology with Professional Services experts ensures the optimal infrastructure is provided, and our partnerships with leading financial institutions allows our clients to procure this effectively through unique Opex agreements.
Board level sponsorship and flat decision-making lines reduce bureaucracy and ensure we are incredibly responsive in Enterprise-level relationships, and our in-house dedicated Project Management teams apply Prince2 methodology to ensure controlled on-time implementation.
To maximise uptime post implementation we have a directly-employed field technicians operation delivering on-site deskside assistance, and a unique UK-based remote managed services operation centre that monitors over 45,000 devices on client sites, pre-empting faults and delivering just-in-time supplies management.
As part of a more flexible client-focused service delivery approach we have the capabilities to provide bespoke 24/7 Service Level Agreements, exceptional support for critical devices, tiered help desk facility to reduce client downtime and intuitive on-line MI reporting tools.