Resource Planning Administrator

Posted On: Thursday 22nd December 2016

Due to continued expansion, we are looking to recruit a Resource Planning Administrator based at our Head Office in Maidstone. This role would suit candidates who have existing knowledge of call handling, system knowledge of CBS and most importantly, a willingness to deliver great services at all times. You will need to have the drive to learn and grow in this exciting area of our Managed Service and the passion to deliver an exceptional level of service to our customers.

You will be working with our Dispatch team assisting the Call Dispatchers with their daily workload including managing emails, pro-active call management, running reports and managing calls with third party suppliers amongst other duties. You will have close working relationships with all areas of operations including field service and logistics.

Key responsibilities:

  • Assisting in dispatching and routing a team of Field Service engineers
  • Ensuring that response time targets are met in line with sla’s
  • Scheduling of engineers to ensure maximum productivity and efficiency
  • Daily tracking of outstanding parts and scheduling return to fits
  • Dealing with incoming emails and phone calls relating to dispatch
  • Daily communication with our clients to update on outstanding calls / rtf’s
  • Ensuring that agreed escalation and service processes are followed
  • Internal communication with Field Service management and other departments

The candidate will need the following skills:

  • Must be able to work both in a team and be able to use their own initiative
  • A very good telephone manner both internally and externally, with clients and key stakeholders
  • Knowledge of call handling and use of CBS system
  • Experience in using Excel to run and analyse reports is not essential but would be advantageous
  • An attention to detail and commitment to accuracy
  • Flexible and hard-working

Whatever your career level, this position will involve regular training and on-going development opportunities – so if you are looking for a role you can progress in – this may be the opportunity for you! We are looking to interview and appoint the successful candidate ASAP.

If you would like to apply for this position please complete the form below and upload your latest CV.

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