Helpdesk Technician

Posted On: Wednesday 8th June 2016

Due to continued expansion, we are looking to recruit a Helpdesk Technician with a specialism in Print Production to be based at our Head Office in Maidstone. This role would suit candidates looking to work within a fast paced environment, with a passion for delivering great service at all times! You will need to have the drive to learn and grow in this exciting and specialised area of our Managed Service and the passion to deliver an exceptional level of service to our customers. Print Production experience is not essential but would be advantageous. Our focus is employing someone that has the passion to learn and succeed in this ever increasing area of the business.

You will be working with our Helpdesk team and more specifically with the Print Production team including engineers in the field, Training department and our Logistics team. You will use remote access software to assist our customers in resolving print, scan, fax and colour queries and network related issues, in addition to providing assistance to field engineers for IT support. You will use a range of software and online tools to assist you in supporting our customers. We monitor the downtime of a machine and our key focus is responding to our customers quickly and ensure we resolve the faults as quickly as possible to ensure a minimum downtime and maximum efficiency for our customer.

The candidate will need the following skills:

  • Must be able to work both in a team and be able to use their own initiative
  • Experience/understanding of Print Production environment is advantageous
  • A very good telephone manner with both internally and externally with clients and key stakeholders
  • Some understanding or experience of Print drivers
  • Basic understanding or experience of networks (IP addresses & file sharing)
  • Ability to problem solve, have logical thinking and a desire to go above and beyond/think out of the box to resolve our customers’
  • queries
  • Knowledge and/or experience of installing and monitoring Command Workstation and Fiery systems would be advantageous
  • PC and MAC experience using both operating systems

Whatever your career level, this position will involve regular training and on-going development opportunities – so if you are looking for a role you can progress in – this may be the opportunity for you. We would be more than happy to consider Ex/Current Field Engineers, looking to get away from being on the road.


If you would like to apply for this position please complete the form below and upload your latest CV.

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