Posted On: Friday 17th June 2016
Due to continued expansion, we are looking to recruit an experienced Call Handler to be based at our Head Office in Maidstone. This role would suit candidates looking to work within a fast paced environment, with a passion for delivering great service at all times!
The successful applicant will be responsible for:
– First point of contact to all clients
– Logging of all toner and service calls
– Daily communication with our clients to update on outstanding calls / rtf’s
– Ensuring that agreed escalation and service processes are followed
– Internal communication with Field Service management and Remote helpdesk
– A professional attitude
– Excellent communication skills
– An attention to details and commitment to accuracy
– An ability to communicate with people of all levels up to Board level
– A Service Control background in our industry preferably with experience in using CBS
– Flexible and hard-working
We are looking to interview and appoint the successful candidate ASAP.
If you would like to apply for this position please complete the form below and upload your latest CV.